FAQ

Yes, you can easily shop on our site without being a member. For your first order, a password-free account is automatically created for you with the information you provide. On your subsequent visits, you can instantly log in with the code sent to your email, shop again without worrying about a password, and access your past orders if you wish.

• After your order is handed over to cargo, it will be delivered within 1-3 business days, depending on the destination city.

• Unfortunately no, we only accept Credit Card, EFT or Wire Transfer.

• You can access the product return request screen by clicking on the "My Orders" button at the bottom of the "My Orders" section and then entering the code that will be sent to your e-mail address into the required field. You can easily create your return or exchange request by filling out the sections related to the product. After your request is approved, shipping information for the return will be sent to you.

Additional fees such as commissions, advertising, and operating costs are paid in marketplaces. Since we do not incur these costs on our site, we share this difference with our customers.

• We only sell online. We do not have a physical store.

• Our company is the sole seller of the registered trademarks Domoda, Blah, Trick or Treat, and Maule on our own website and on various marketplaces, also under the name Domoda.

• You will not pay a shipping fee for purchases made on our site that exceed the amount specified on the shipping and delivery page.
• For orders below this amount, the shipping fee specified on the same page will be reflected in your cart.

• A return request is created for the relevant order in the My Account -> Orders section.
• The product to be returned is delivered to the nearest branch of the specified cargo company with the return code given to you based on your return request.
• After the product reaches the return acceptance unit, its compliance with the return conditions is checked.
• If the product complies with the return conditions, the return process is completed within 48 hours.
• The full amount you paid for the returned product will be deposited into your credit card or, in the case of EFT/WIRE transfers, into the bank account you provide to DOMODA.
• If the product does not comply with the return conditions, it will be sent back to your address.
• In case of a return, no deductions will be made from you, including round-trip shipping fees.

• The product you wish to return must have undamaged packaging, be unused, and not be damaged due to misuse.
• If products reach us in a used, worn, or washed condition, we may have to send them back to you. In this case, no refund will be issued.
• You must return the product(s) you wish to return with all accessories, its original box, and the invoice.
• Returns of single-use products and products that spoil quickly or have a high probability of expiring are not accepted.
• Cosmetics and personal care products, underwear, socks, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, and cassettes, as well as stationery consumables (toner, cartridge, ribbon, etc.), can only be returned if their packaging is unopened, untried, undamaged, and unused.
• You can send your returns FREE of charge with the contracted cargo company that will be notified to you.
• Do not forget to provide the return cargo code when handing over your shipment.